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Troubleshooting Guide
If you operate the camera’s dials or lens during movie shooting, the
operation noise will also be recorded. Using an external microphone
(commercially available) is recommended (p.210).
During autoexposure movie shooting, if there is a drastic change in the
exposure level, the recording will stop momentarily until the brightness
stabilizes. If this happens, shoot with <a> shooting mode (p.185).
Make sure the stereo AV cable or HDMI cable’s plug is inserted all the
way in (p.262, 265).
Set the video OUT system (NTSC/PAL) to the same video system as
the TV set (p.265).
If the movie file size reaches 4 GB, another movie file will be created
automatically (p.194).
Depending on the card reader and computer OS used, SDXC cards
may not be correctly recognized. If this occurs, connect your camera
to the computer with the provided interface cable, then transfer the
images to your computer using EOS Utility (provided software, p.366).
JPEG c and RAW images cannot be resized or cropped (p.277,
p.279).
When the movie is played back, camera operation
noise can be heard.
The movie has still moments.
No image appears on the TV screen.
There are multiple movie files for a single movie shoot.
My card reader does not recognize the card.
I cannot resize the image. I cannot crop the image.
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